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Call Center Certification

Assessment and Certification

Ethonographic Mystery shopping

Ethonographic Mystery shopping

We employ unique CX  online assessment and benchmarking  solutions used by more than 2500 customers in 35 countries. Followed by ISO 18295, ICXS,  IDCXS, Digital Maturity Index, and BSI certification . 


Ethonographic Mystery shopping

Ethonographic Mystery shopping

Ethonographic Mystery shopping

Using an application with its own backend, we enable clients to monitor real customer experience and act based on generative AI recommendations

VOC Platform

A fully integrated end to end solution; cloud, on premise, and hybrid deployment options. Complex AI and deep machine learning 

UX Testing and Research

User testing, AI UX analysis, ULX Benchmarking, System Usability

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contact us : chris@cxarabi.com